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TopicReinstall Quickbooks - Quickbooks Pro Support -

  • Wed 21st Aug 2019 - 9:46pm
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  • Wed 28th Aug 2019 - 7:02pm

     

    To perform a clean install of quickbooks make sure you are following the below steps.

    Step 1: Make sure a clean install is right for you

    If you haven’t already, follow the steps to do a basic reinstall of QuickBooks Desktop. A basic reinstall usually does the trick, and you should always start there since it’s a simpler process.

    If that doesn’t fix the issue, follow the steps below to clean install QuickBooks Desktop on each computer you’re having problems with. Remember, doing clean install won’t affect your company data.

    Step 2: Gather info and back up your data

    <!-- [if !supportLists]-->1.    <!--[endif]-->Download a new install file for your version of QuickBooks. This way you're sure to get the latest updates for your version.

    <!-- [if !supportLists]-->2.    <!--[endif]-->Have your license number handy. It should be on the original packaging or in the purchase confirmation email if you bought a digital version.

    <!-- [if !supportLists]-->3.    <!--[endif]-->Write down your product year and version.

     

    Tip: You can get all of this info from your account management portal.

    <!-- [if !supportLists]-->5.    <!--[endif]-->If you haven’t already, back up your company file to save your work.

    Step 3: Uninstall QuickBooks Desktop

    <!-- [if !supportLists]-->1.    <!--[endif]-->Open the Windows Start Menu. Search for “Control Panel” and open Control Panel.

    <!-- [if !supportLists]-->2.    <!--[endif]-->Select Programs and Features or Uninstall a Program.

    <!-- [if !supportLists]-->3.    <!--[endif]-->Select the version of QuickBooks Desktop you're having problems with from the list of installed programs.

    <!-- [if !supportLists]-->4.    <!--[endif]-->Select Uninstall/Change and follow the onscreen instructions. If you don’t see this option, sign out and sign back in to Windows as an admin (or a user with admin rights).

     

     

    Important: If you get an error message while uninstalling QuickBooks, stop troubleshooting. There may be something else going on with your computer and you should contact an IT professional or Microsoft for help.

    Step 4: Download and install the QuickBooks Tools Hub

    The QuickBooks Tools Hub helps fix common errors.

    <!-- [if !supportLists]-->1.    <!--[endif]-->Select the button to download the QuickBooks Tools Hub file. Save the file somewhere you can easily find it (like your Windows desktop or downloads folder.)

    <!-- [if !supportLists]-->2.    <!--[endif]-->Agree to the terms of service.

    <!-- [if !supportLists]-->3.    <!--[endif]-->Open the file you downloaded. It's called QuickBooksToolsHub.exe.

    <!-- [if !supportLists]-->4.    <!--[endif]-->Follow the onscreen steps to install.

    When the install finishes, close any open QuickBooks cloud programs and double-click the icon on your Windows desktop to open the Tools Hub.

    Important: QuickBooks needs to be closed to use the Tools Hub.

    Step 5: Run the Clean Install Tool

    The Clean Install Tool automatically renames your old install folders for you. This allows QuickBooks Hosting to add new install files later when you reinstall.

    <!-- [if !supportLists]-->1.    <!--[endif]-->In the QuickBooks Tools Hub, select Installation Issues.

    <!-- [if !supportLists]-->2.    <!--[endif]-->Select Clean Install Tool, then select OK.

    <!-- [if !supportLists]-->3.    <!--[endif]-->Select your QuickBooks version and product version (you got these in the Step 1 section of this article). Then select Continue.

    <!-- [if !supportLists]-->4.    <!--[endif]-->Select OK when you see the message "Please install your copy of QuickBooks to the default location.”

    When the Clean Install Tool finishes, you’re ready to reinstall QuickBooks Desktop.

    Step 5: Reinstall QuickBooks Desktop

     

     

     Regards,

    Adrian

     

    Senior QuickBooks Hosting Pro advisor

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